Privacy policy

 

The Palace Hotel & Spa is committed to ensuring a quality service to all customers and visitors, as well as to all aspects related to privacy. All information related to Palace Hotel & Spa customers is treated in accordance with the General Data Protection Regulation.

WHY THIS PERSONAL DATA POLICY?

 

This Policy intends to inform our customers about the general rules for the treatment of personal data, which are collected and processed in strict respect and compliance with the legislation on the protection of personal data in force, namely in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

WHAT DOES THIS DATA POLICY COVER?

 

This Privacy Policy applies exclusively to the collection and processing of personal data for which Palace Hotel & Spa is responsible for the respective treatment, within the scope of services and products made available to its customers.

WHAT IS PERSONAL DATA?

 

Personal data is any information, of any nature and regardless of its support, including image and sound, relating to an identified or identifiable natural person.

An identifiable person is a person who can be identified, directly or indirectly, namely by reference to a name, identification number, identifiers electronically or to one or more specific elements of his physical, physiological, genetic, mental, economic identity, cultural or social.

WHAT ARE THE TYPES OF PERSONAL DATA PROCESSED?

 

The Palace Hotel & Spa, in the scope of its activities, processes the personal data necessary to provide services and / or supply of products, as well as at the level of social intervention, treating data such as name, address, number telephone number and email address, according to more detailed information made available to personal data holders.

HOW AND WHEN DO WE COLLECT YOUR PERSONAL DATA?

 

The Palace Hotel & Spa collects your personal data when booking our services, via computer or not, to check in and / or in any other situation that is necessary to do so, guaranteed, whenever necessary, the prior consent of the holder of the personal data.

The personal data collected can be processed by computer and in an automated way or not, guaranteeing in all cases the strict compliance with the personal data protection legislation, and under no circumstances will the collected data be used for any purpose other than that for which the data subject was chosen or given consent.

HOW AND WHAT IS YOUR PERSONAL DATA USED FOR?

 

The Palace Hotel & Spa uses the information collected to carry out the room booking and billing processes, customer management, for historical and statistical purposes, legal obligations, service quality control and for future contacts. We use the information collected to tailor our products and services to our customers, to send information and possible promotions, via email or phone call.

In this sense, if you wish, we suggest that you provide an email address suitable for receiving this type of communications. These communications are related to our products and services and do not constitute a legal or contractual obligation, therefore there are no consequences for anyone who does not wish to provide the email.

WHO IS RESPONSIBLE FOR INFORMATION?

 

The Palace Hotel & Spa is responsible for the data collected, which is processed computer and manually. To guarantee the security of your data, we treat the information you have provided to us in an absolutely confidential manner in accordance with our internal security and confidentiality policies and procedures, and we do not share personal data with third parties for commercial purposes.

If you are not satisfied with the way we treat the data provided, the data subject can submit his complaint to the supervisory authority - the National Data Protection Commission.

WHO CAN CONTACT TO ACCESS, RECTIFY OR DELETE DATA?

 

Our customers and visitors have different privacy concerns and can at any time review, update and decide what kind of data they want to see stored. The Data Protection Officer can be contacted directly via email geral@termasdesaovicente.pt who can request at any time the copy of the data concerning him, the rectification, the erasure, the limitation, the portability and the opposition of the treatment of the same.

HOW LONG IS THE DATA STORED?

 

The period of time during which personal data is stored and preserved varies according to the purpose for which the information is processed.

Effectively, there are legal requirements that require you to keep your data for a minimum period of time. Thus, and whenever there is no specific legal requirement, the data will be stored and preserved only for the minimum period necessary for the pursuit of the purposes that motivated its collection or its further treatment, under the terms defined by law.

IN WHICH CIRCUMSTANCES DATA COMMUNICATION EXISTS TO OTHER ENTITIES (THIRD PARTIES AND SUBCONTRACTORS)?

 

The Palace Hotel & Spa, within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies, the access, by these entities, to the clients' personal data. When this happens, the Palace Hotel & Spa, takes the appropriate measures, in order to ensure that the entities that have access to the data are reputed and offer the highest guarantees at this level.

VIDEO SURVEILLANCE SYSTEMS

 

Pursuant to Law No. 34/2013, of 16 May and Ordinance No. 273/2012 of 20 August, our hotel unit can carry out, for the protection of visitors, surveillance on closed-circuit television. The possible surveillance cameras are located in a visible place, in the areas under surveillance.

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